The Most Effective Ways to Make It Right When You Screw Up – Heidi Grant Halvorson – Harvard Business Review

Apologies are tricky. Done right, they can resolve conflict, repair hurt feelings, foster forgiveness, and improve relationships.

via The Most Effective Ways to Make It Right When You Screw Up – Heidi Grant Halvorson – Harvard Business Review.

Worth reading in its entirety.  Ever try to apologize and it just doesn’t really seem to go well?  Maybe your way of apologizing just really doesn’t work, and could use some refinement.

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